Season 5 — PODCAST — Breakthrough Builders

David Sandstrom on how he’s building the Klarna brand to embody and express a next-generation financial services experience that is boldly different, deeply resonant, and – above all – anchored in human truth.

Season 5Jesse PurewalDecember 20, 2022chief marketing officer, financial products, marketing advice, maya rudolph, brand experience, klarna, brand awareness, advertising, snoop dogg, customer experience, financial services, David Sandstrom, Jesse Purewal

Craft and Curiosity

Brian Irving, VP of Marketing at Meta Reality Labs, on striking the right balance between optimizing for the present and communicating the possible to bring more audiences into the metaverse.

Season 5Jesse PurewalDecember 7, 2022chief marketing officer, connectivity, virtual reality, brand experience, metaverse, marketing, advice for cmos, collaboration, communications, facebook, meta, reality labs

Authentic Energy

Jacob Jaber describes how a remarkable focus on community and hospitality helped Philz Coffee grow from a small bodega in San Francisco to over 70 locations nationwide.

Season 5Jesse PurewalNovember 23, 2022brand strategy, san francisco, philz coffee, scale, product experience, advice for entrepreneurs, consumer goods, employee experience, customer experience

Storytelling at Scale

Liz Jarvis-Shean, VP of Comms & Policy at DoorDash, on the tenets of great organizational storytelling—with lessons learned from stints at Airbnb and Tesla and years spent working with Candidate and President Barack Obama.

Season 5Jesse PurewalOctober 25, 2022public relations, community building, government, storytelling, public service, tech industry, digital experience, barack obama, communications, customer experience

On Loyalty

Rob Markey, Senior Partner at Bain & Company, describes the evolution of his customer-centric mission while breaking down the past, present, and future of the Net Promoter System he co-created.

Season 5Jesse PurewalOctober 12, 2022consulting, customer loyalty, harvard business review, net promoter score, customer retention, career advice, customer experience, nps, experience management

Art of Inclusion

Kamala Avila-Salmon discusses her career spent building programs and leading organizational transformations to drive representation and inclusion in music, tech, television and film.

Season 5Jesse PurewalAugust 25, 2022Kamala Avila-Salmon, Jesse Purewal, music industry, representation, diversity, marketing, antiracism, inclusive hiring, diversity in film, inclusion, equity, employee experience, how to be an ally

Owning Your Career

Jenny Wood discusses the career-building program she founded at Google and shares practical advice on how to achieve personal growth, find mentors, thrive in uncertainty, build confidence, and write.

Season 5Jesse PurewalAugust 10, 2022Jenny Wood, Jesse Purewal, prioritization, mentorship, uncertainty, future of work, google, tech, career advice, resilience, employee experience

Health Tech, Human Touch

How Justin Barad brought together his skills as a surgeon with his passion for gaming to become an innovator in healthcare tech, democratize access to modern surgical techniques, and improve human experiences.

Season 5Jesse PurewalAugust 1, 2022Justin Barad, Jesse Purewal, medicine, education, virtual reality, orthopedics, product experience, technology, healthcare, surgery, patient experience

Meditation and Methods

Atif Rafiq on how he drove customer and career innovation as an entrepreneur and executive at companies from Amazon to McDonald’s, and how he’s evolved his game as a leader to blend efficiency and empathy.

Season 5Jesse PurewalJuly 14, 2022fortune 500, leadership, business authors, digital transformation, mcdonalds, advice for ceos, empathy, customer experience, amazon, entrepreneurship

Continuity in Collaboration

Varun Parmar, Chief Product Officer at Miro, discusses his empathetic approach to leadership, his playbook for thriving in hypercompetitive markets, and the innovations that will define the future of hybrid work.

Season 5Jesse PurewalJune 30, 2022saas, Miro, adobe, product experience, future of work, hybrid work, competitive markets, advice for chief product officers, visual collaboration

A Writer's Mind

Writer Daniel Pink on how to write a book that’s everything it needs to be and not one thing more, the importance of embracing feedback from the right people, and the good bibliophilic fortune that came his way early in life.

Season 5Jesse PurewalJune 7, 2022dan pink podcast, dan pink purpose, regret, qualtrics study, ohio libraries, dan pink, world regret survey

Earnest Empathy

Work Futurist Dominic Price on the importance of empathy and vulnerability in the experience of work, the power of creating change from within, and the deep convictions that inspired his milestone TEDx Talk.

Season 5Jesse PurewalMay 25, 2022dominic price, atlassian, qualtrics, best ted talks, dom price ted talk, qualtrics podcast, jesse purewal

Pursuing our Potential

David Meltzer reflects on his journey from fame and fortune to bankruptcy and brokenness, and shares how his experiences helped him discover humility, servant leadership, and his life’s purpose to help people find joy.

Season 5Jesse PurewalMay 2, 2022thought leadership, mental health, brand experience, inspiration, jerry maguire, advice for entrepreneurs, sports marketing, empathy, david meltzer

Grit, Gratitude, and Grace

Dr. Adrienne Boissy on how she pivoted and persisted to find her place in healthcare and in the world, and on how she sees empathy, grace, intention, and reflection as key prescriptions for living in today's world.

Season 5Jesse PurewalApril 13, 2022neurology, technology, empathy in healthcare, grace, dr. adrienne boissy, gratitude, customer experience, experience management, patient experience

The Cult of We

Journalist and author Maureen Farrell on the story-behind-the-story of the ascent and decline of WeWork, why she chose it as the topic for her first book, anecdotes and advice from her writing journey, and more.

Season 5Jesse PurewalMarch 30, 2022wework, business journalism, wall street journal, marketing, startups, corporate greed, real estate, new york times, venture capital, adam neumann, entrepreneurship

Values and Vulnerability

Rebecca Minkoff on brand building, entrepreneurship, personal resilience, and the importance of embracing vulnerability to achieve personal growth.

Season 5Jesse PurewalMarch 2, 2022fashion industry, brand building, personal growth, superwomen podcast, rebecca minkoff, apparel, handbags, embracing vulnerability, core values, female founder collective, personal resilience, entrepreneurship

Changing the Face of Business

Rachel Tipograph, Founder & CEO of MikMak, on the important intersections between media, advertisement, and eCommerce, and on how she's changing the face of business by investing in diverse founders and hiring diverse teams.

Season 5Jesse PurewalFebruary 15, 2022Transcript, rachel tipograph, investing for diversity, mikmak, ecommerce innovation, most diverse companies, top woman ceos

Following the Customer

How Matt Kalish brought together a love for sport, a growth mindset, and deep customer empathy to build DraftKings into a platform that forever raised the bar for the experience of sports.

Season 5Jesse PurewalFebruary 2, 2022product design, fantasy sports, product experience, matt kalish, draft kings, fan experience, advice for entrepreneurs, boston sports

Purpose and Persistence

PepsiCo’s Head of US Cola Marketing Todd Kaplan on how he revitalized the Pepsi brand with empathy, creativity, persistence, and a deep sense of purpose.

Season 5Jesse PurewalJanuary 19, 2022chief marketing officer, culture, consumer brands, brand experience, sports marketing, empathy, food and beverages, soda, todd kaplan, pepsi

Relevant Reflections

Jesse sits down with TJ Bonaventura of StudioPod Media to reflect on his role as a brand builder, key themes from Breakthrough Builders, and what's in store for 2022. Jesse also faces a lightning round of questions from the production team!

Season 5Jesse PurewalDecember 31, 2021brand experience, product experience, experience economy, great resignation, advice for entrepreneurs, breakthroughs, employee experience, customer experience, experience management